Repair the function or replace the fixture for a reason

DECISION GUIDE 12

Make the next action fit the evidence

Use the condition described here to narrow the first safe action, the responsible contact, and the written authorization.

Do not pay for certainty that the observable pattern does not support.

OBSERVE

Preserve the useful clues

Document rough-in, supply stop, floor and flange condition, bowl shape, seat height, model, leak point, and whether other fixtures drain normally.

Write the time, fixture, room, and use that preceded the change.
Photograph the wider context before taking a detail view.
Keep model labels, bills, prior repair records, and test results together.

CONTAIN

Choose the safe boundary

Do not use a new toilet as a substitute for diagnosing a shared drain problem. Do not remove an old fixture before rebate pre-approval when a program requires it.

Containment should reduce harm without erasing evidence or transferring risk to gas, electricity, wastewater, finishes, or utility equipment.

AUTHORIZE

Put the first scope in writing

Compare repair parts with full removal, disposal, new connector, seal, flange allowance, floor protection, mounting, and operation tests.

Ask what is included, excluded, and still unknown.
Set the price or authorization boundary before work expands.
Define the test or record that will show completion.

SANTA ROSA SOURCE

Check the current public guidance

Santa Rosa WaterSmart Toilets

Current program status, pre-approval, and rebate conditions are published here.

Before the visit Preserve the pattern and clear only safe access.
At diagnosis Ask what observation or measurement supports the conclusion.
Before repair Verify the legal provider and compare the complete written scope.
At closeout Review tests, remaining limits, permits, cleanup, and documents.