Confirm the current rebate before purchase or removal

DECISION GUIDE 13

Make the next action fit the evidence

Use the condition described here to narrow the first safe action, the responsible contact, and the written authorization.

Do not pay for certainty that the observable pattern does not support.

OBSERVE

Preserve the useful clues

Read the live program page, confirm the account holder and property eligibility, obtain any required consent, and wait for approval before buying or removing the fixture.

Write the time, fixture, room, and use that preceded the change.
Photograph the wider context before taking a detail view.
Keep model labels, bills, prior repair records, and test results together.

CONTAIN

Choose the safe boundary

Do not promise funding, eligibility, reimbursement, labor coverage, or future program status. Save the approval and product documentation.

Containment should reduce harm without erasing evidence or transferring risk to gas, electricity, wastewater, finishes, or utility equipment.

AUTHORIZE

Put the first scope in writing

Keep the city rebate transaction separate from plumber labor, flange repairs, supply work, disposal, tax, and any code-related work.

Ask what is included, excluded, and still unknown.
Set the price or authorization boundary before work expands.
Define the test or record that will show completion.

SANTA ROSA SOURCE

Check the current public guidance

Santa Rosa WaterSmart Toilets

Current program status, pre-approval, and rebate conditions are published here.

Before the visit Preserve the pattern and clear only safe access.
At diagnosis Ask what observation or measurement supports the conclusion.
Before repair Verify the legal provider and compare the complete written scope.
At closeout Review tests, remaining limits, permits, cleanup, and documents.